Decades ago the secret to a successful business was simple. Sell for more than you buy. Concentrate on the 4 P’s : Product, Place, Price and Promotion. Pay your taxes. Today not much has changed. (Well, perhaps the last one). But the stage where it’s playing on is very different. It’s called the Web. And it’s spanking new. And there’s a site there for each and every one of us. Come with and let’s visit.
Go with the ever-changing information flow
In the new business environment everything is changing. It is, most of us suspect, because of the Information Age. Each day, information is flowing in and it keeps on updating and changing all the information that flowed in the previous day. One has to go with the flow. Keep updating your skills and keep updating the business model. By the way, today’s business gurus call it growth.
Contribute to the information flow but keep it relevant
After having parked off in a website we should keep it up to date. The design of the site should include tools so that in no time at all we can post our latest service, trumpet the latest benefit and digitize the latest testimonial. We must listen to what our customer base is telling us and play it back on our website. Using beautiful fonts, splashing colorful images and inside glorious moving frames. In short: inform through the use of multimedia.
Basic business marketing concepts will always remain the same (that’s why they are “basic”)
Business is about having a conversation and word-of-mouth is the jackpot. The only modification nowadays is that the currency also includes email, blogs, website-based calendars and gift certificates. As long as you keep delivering the goods the website should keep them coming back for more. A business’ best asset is repeat customers. It is all about relationship building. So be sure to have a website replete with all the tools to keep it attractive and interactive.
Service is the name of the game
At the end of each session or treatment it’s worthwhile to remember that you are in the service industry. Whatever you did was, I know, the best you had to give. But now you are asked to give even more. Make life easier for them, the people that are the most important in your business. Help them to find you every time through the online map on your website. Help them not to give in to that loser part of them and miss the appointment due to an unscheduled stop at McDonalds. Allow them to pay online via your website and watch them whizz past each temptation right into your welcoming parking space.
When making that leap onto the Web, you start creating a site that reflects yourself and your business values. Make sure you have the tools that will give your customers the best of the best: a professionally designed site. This allows them to easily connect to you thus allowing them to help themselves.